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The Impact of the Department of Child Safety’s Document Failure on Parents

Originally Published on AZ Mirror on August 23, 2023 and on the Arizona Capitol Times on August 24, 2023.

By Deandra Arena 

On Aug. 21, a letter from the state attorney representing the Department of Child Safety (DCS) went out to all presiding judges across Arizona requesting that they “suspend any trials and severance proceedings” set in the next two weeks after a review revealed thousands of documents were not made discoverable in more than 3,800 cases. That includes an estimated 139 finalized adoptions.

The problem dates back to when DCS’s database software program, Guardian, was first implemented in February 2021 — meaning the number of cases actually affected could be exponentially greater.

While I appreciate the transparency from DCS and the immediate stay on pending proceedings, the ramifications of this lack of discoverable information beyond the two-week shutdown are unclear. What is clear is that dependency proceedings, severance proceedings, and adoption proceedings may have gone before a judge without complete disclosure.

As a former assistant attorney general for DCS and a current attorney representing parents in DCS proceedings, I recognize this issue might not be fixable in two weeks. And I have significant concerns about whether parents were afforded the due process that a fundamental right to parent deserves.

The letter notes that Guardian, which DCS uses to retain its records, is to blame. The system is heavily reliant on human engagement. For example, third-party providers, like psychologists who evaluate children and parents in DCS cases, have to submit their reports to Guardian. The assigned caseworker or another DCS employee then has to review the record before admitting it into the system, thereby making it discoverable information.

Such reports can then be testified about in court and could affect whether a judge determines a termination of parental rights is appropriate. Other records that have to be “admitted” into the database include substance abuse records, visitation records and medical records. Similar to a report by a psychologist, if records like these were never admitted, this could mean that parental rights were terminated by a court that had insufficient information.

While the omission of documentary evidence is problematic, it goes beyond that: The court’s ability to assess the credibility of witnesses could also have been impacted by this data gap. And those credibility findings can not only influence the outcome of the case, but they are not reviewable on appeal. The lack of access to these records at trial could have affected the court’s credibility finding of a parent, as they may have said they were evaluated by the professional but not been believed, because the report was never part of the record.

It also could have affected the court’s credibility finding for a DCS caseworker, most of whom rely on their notes and reports in Guardian to prepare for trials, which can take place months after they worked on the case. Moreover, DCS has a relatively high turnover rate, which means the caseworker who testifies at a trial may not have been the person initially assigned to investigate. The caseworker can only rely on what was put into the Guardian system to form the basis of their testimony.

The attorney general and Department of Child Safety did the right thing here by flagging this issue for the public. Transparency is crucial in the days to come so that we, as advocates for families, can trust that we have all the information to which we are entitled to help ensure a fair process.


Deandra Arena is an attorney at Woodnick Law, PLLC.  She previously was an Assistant Attorney General for the Protective Services Section (representing DCS) in Arizona. She is licensed to practice in Arizona and California.

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